Return Policy

Last Updated:

1. Return Period

Items may be returned within 30 days of the purchase date. The return period begins on the date of purchase or delivery, whichever is later.

2. Return Conditions

To be eligible for return, items must meet the following conditions:

  • In original, unopened packaging
  • In new, unused condition
  • Accompanied by original receipt or proof of purchase
  • Not damaged or altered in any way

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. If you receive a defective or incorrect item, we will cover the return shipping costs.

4. Return Process

To return an item, follow these steps:

  1. Contact us within 30 days of purchase to initiate the return
  2. Provide your order number and reason for return
  3. Package the item securely in its original packaging
  4. Include the original receipt or proof of purchase
  5. Ship the item to our store address or bring it in person
  6. Wait for confirmation of receipt and inspection

5. Non-Returnable Items

The following items cannot be returned:

  • Opened software or digital products
  • Personalized or custom-made items
  • Items damaged by misuse or normal wear
  • Clearance or final sale items
  • Items without original packaging or tags

6. General Legal Requirements

All returns must comply with applicable consumer protection laws. In accordance with Canadian consumer protection regulations, you have the right to return items that do not meet the description or are defective.

7. Order Cancellation Policy

You may cancel your order before it is shipped. Once an order has been shipped, it cannot be cancelled and must be returned according to our return policy. To cancel an order, contact us immediately with your order number.

8. Refund Procedure

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for purchase. Processing times may vary depending on your payment provider.

9. Exchanges

We offer exchanges for items of equal or greater value. If exchanging for a higher-priced item, you will be charged the difference. Exchanges are subject to item availability.

10. Defective Items

If you receive a defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

11. Contact Information

For questions about returns or to initiate a return, please contact us at:

Email: done@wickcandlesiu.world
Phone: +1 (416) 583-2121
Address: 247 Spadina Ave. Lower Level, Toronto, ON M5T 2E2, Canada