Privacy Policy

Last Updated:

1. Introduction

Wickcandlesiu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming and hobby store located at 247 Spadina Ave. Lower Level, Toronto, ON M5T 2E2, Canada, or use our website.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (processed securely through third-party payment processors)
  • Account credentials if you create an account
  • Purchase history and preferences
  • Communications with us (customer service inquiries, feedback)

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, services, and promotional offers
  • Improve our website, products, and services
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and prevent fraud

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfill our contractual obligations to you
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: For our legitimate business interests, such as improving our services

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our business (payment processors, shipping companies)
  • Legal authorities when required by law or to protect our rights
  • Business partners with your consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure.

7. Your Rights and Options

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Withdraw consent at any time
  • Data portability - receive your data in a structured format
  • Lodge a complaint with a supervisory authority

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Services

We use third-party services that may collect information about you:

  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service may collect information about your use of our website.
  • Google Ads Conversion Tracking: We use Google Ads to track conversions and measure advertising effectiveness.
  • Google Ads Remarketing: We may use remarketing to show you relevant advertisements based on your previous visits to our website.
  • Google Maps API: We use Google Maps API to display location information. Google may collect information about your use of map features.

These services have their own privacy policies. We encourage you to review them.

12. Use of Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookies Policy.

13. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: done@wickcandlesiu.world
Phone: +1 (416) 583-2121
Address: 247 Spadina Ave. Lower Level, Toronto, ON M5T 2E2, Canada